General terms and payment conditions

Company information

Organisation number: 920 940 188

Company name: Skimore

Legal company name: Skimore AS

Postal address: P.B. 58 Slemdal, 0710 Oslo

Visiting address: Tryvannsveien 64, 0710 Oslo

Email address: support@skimore.no

1. General

1.1 These terms apply between the person(s) (“Member” / “Members”) registered in the agreement (“Membership Agreement”) and Skimore AS (“Skimore”). These terms are considered an integrated part of the Membership Agreement. In addition to the Membership Agreement, the Member shall also be bound by the rules applicable at any given time for Skimore’s facilities and other services and offers from Skimore.

1.2 By registering yourself/yourselves as members of Skimore, you accept the general membership terms set out below. If you register on behalf of another person, it is your responsibility to ensure that the participating person is aware of and accepts the terms. By completing the registration, you guarantee that the other participants have been informed of and accepted these terms.

2. Membership in Skimore

2.1 Membership in Skimore may be entered into by persons of legal age (18 years or older) who:

(i) Do not have outstanding debt related to previous membership with Skimore.

(ii) Have not previously been excluded from one or more of Skimore’s partner resorts.

(iii) Have not behaved reprehensibly in connection with previous membership with Skimore or other partners of Skimore.

2.2 Persons who are not of legal age may enter into membership with Skimore, provided that a guardian enters into the agreement. The guardian will be legally responsible for the membership, including being held responsible for all payments related to the membership. Personal data related to such membership will be processed in accordance with our Privacy Policy.

2.3 The membership applies from the date of purchase until the Membership Agreement is terminated in accordance with Chapter 9.

2.4 Membership in Skimore is an ongoing contractual relationship with a binding period of 12 months (annual membership). The membership automatically continues with new 12-month binding periods after the expiry of the agreed binding period and until the membership is terminated in accordance with Chapter 9.

2.5 The membership entitles the Member to use the services offered by Skimore, as described in Chapter 3. Furthermore, the Member is entitled to use available offers in accordance with the applicable terms.

3. Description of the service

3.1 The scope of the service is available to the Member immediately after the agreement is entered into. Skimore gives the Member access to Skimore Oslo (TryvannWyller AS), Skimore Drammen (Drammen Skisenter AS) and Skimore Kongsberg (Kongsberg Skisenter AS). This includes Oslo Sommerpark in Skimore Oslo, Drammen Sommerpark in Skimore Drammen and Kongsberg Sommerpark in Skimore Kongsberg, as well as the member offers available to members at any given time. In addition, the Member is granted access to any Partner Resorts Skimore may have at any given time.

3.2 The Skimore App gives the Member the opportunity to manage profiles and pay for two types of membership;

A) Membership (for individuals)

B) Family membership

In addition, the App provides guests access to purchase Guest Passes.

3.3 The App will communicate with the payment solution and the Skidata access system for the respective facilities. The Skimore membership can be used at the facilities mentioned in section 3.1.

3.4 Skimore has the right to make certain technical, functional or other changes to the service that we consider appropriate to ensure the best possible user experience for the Member.

4. Prices

4.1 All prices are in Norwegian kroner and are displayed both excluding and including VAT. The total cost of the purchase will appear before ordering and includes all costs associated with the purchase such as taxes, fees and delivery costs.

5. Payment of membership

5.1 The Member shall pay membership fees and any other fees in accordance with Skimore’s applicable prices at any given time. The same applies to guardians or others who have assumed legal responsibility for the membership.

5.2 Payment of membership using debit/credit cards or Vipps will be charged immediately.

5.3 If the Member does not pay by the due date, regardless of payment method, a reminder and subsequently a debt collection notice with a new due date will be issued. In the event of delayed payment, Skimore may claim compensation for costs and interest in accordance with the Debt Collection Act, the Late Payment Interest Act and other applicable legislation. Access to the facilities may be temporarily blocked until the outstanding amount has been paid in accordance with Chapter 7.

5.4 If the Member has defaulted on a payment claim and receives a payment reminder, debt collection notice or debt collection claim from an external debt collector, the payment information on the invoice from the external debt collector shall be used when making payment.

5.5 In the event of non-payment, Skimore may deny you access to the membership facilities, and any responsibility resting on Skimore under this agreement shall, to the extent permitted by applicable legislation, cease.

6. Reservations – Member responsibilities

6.1 The Member is obliged to:

(i) familiarise themselves with and follow the safety rules and Alpine Code of Conduct applicable at any given time in the facilities. Failure to comply with the rules may result in sanctions as mentioned in Chapter 7.

(ii) provide correct personal details and photo when creating a membership. All personal information provided and registered by the Member / the Member’s guardian must, for each member, be correct and identical to the personal information stated on valid ID (passport, driver’s licence, bank card or similar).

A recognisable facial photo is mandatory. It is, for example, not permitted to use pictures of animals, nature, cartoon characters or other avatars on the profile. The image must be a recognisable close-up photo, without the use of ski goggles/sunglasses, buffs, image filters or similar. Providing incorrect personal details may result in confiscation in accordance with Chapter 7.

(iii) when creating a family membership, only include family members who share the same residential address in the same household. Including members who do not live at the stated shared residential address in the same household may result in confiscation and fees as mentioned in Chapter 7.

(iiii) inform Skimore in writing of changes to contact/payment information, including changes to name, address, email address, phone number, account number and other relevant information. The Member is obliged to keep such information updated.

(iiiii) familiarise themselves with renewal notices or payment requests sent by email and/or message in the app if an email address has not been provided.

6.2 The membership is personal and may not be transferred or used by anyone other than the Member. Misuse of keycards/membership may result in sanctions pursuant to Chapter 7.

6.3 The Member must not give other natural or legal persons access to Skimore’s services through sharing login information etc.

6.4.1 The Member is responsible for storing the Keycard in such a way that it is not misused by others. Suspected misuse must be reported to Skimore as soon as possible.

6.4.2 In the event of a lost/forgotten Keycard, the Member must notify Skimore as soon as possible. Skimore will then block the card and issue a new Keycard. The Member is obliged to pay for the Keycard(s) and an administration fee.

7. Confiscation, blocking of Keycard

7.1 In the event of incorrect personal details and/or photo provided when purchasing Membership/Keycard, this will be blocked until correct information has been made available to Skimore.

7.2 Misuse; including intentional and unintentional lending of a Keycard as mentioned in Chapter 6.4 – or another person’s membership/Keycard will result in confiscation of the card, without any form of refund or crediting of future invoices. Confiscated Keycard(s) may then be collected by the rightful owner against a fee of NOK 1500.

7.3 In the event of violations of the Alpine Code of Conduct or failure to follow the facility’s safety rules, the Keycard may be confiscated. Confiscated Keycard(s) may then be collected against a fee of NOK 1500.

7.4 In the event of non-payment as mentioned in Chapter 5, Skimore may temporarily block your access to the facilities until the outstanding amount has been paid.

8. Privacy and marketing

8.1 Card information: When you shop with Skimore AS, the payment is processed by Nets Branch Norway (Org. no. 996 345 734), which is a secure electronic payment solution for Visa and Mastercard/Eurocard. All card information is stored in accordance with the card companies’ regulations. When using AvtaleGiro, this is processed by Danske Bank and your banking connection. When using Vipps, this is processed by Vipps AS and your banking connection.

8.2 Skimore will at all times process the Member’s personal data in accordance with our privacy policy and applicable legislation.

8.3 Skimore may send you emails or messages via the App with member offers and other offers from our partners. These inquiries constitute part of our offer to you as a Member and are carried out pursuant to Section 15 third paragraph of the Norwegian Marketing Control Act (existing customer relationship). When entering into the Membership Agreement, you will have the opportunity to opt out of this in the app, in accordance with the law.

8.4 As part of our services, we will also send you information related to ski and snow conditions, and other information relevant to your membership with Skimore.

9. Termination of membership

9.1 Membership with Skimore may be terminated whenever the Member wishes, but will at a minimum continue for the 12-month binding period. The binding period runs from the purchase date/renewal date as stated in the Membership Agreement.

9.2 Before the expiry of the binding period, the Member will receive a message by email or in the app informing them to unsubscribe if renewal of the membership with Skimore is not desired. If no such feedback is given, the membership will be renewed for a new 12-month period.

9.3 If the Member wishes to terminate the agreement before the 12-month binding period has expired, the Member is obliged to pay a fee corresponding to the remaining instalments. This means that if, for example, 3 months remain of the binding period when the Member terminates the agreement, the Member must pay a fee equivalent to three months of membership according to the monthly price at the time of entering into or renewing the membership period.

9.4 Skimore has the right to suspend a member and their account, and terminate the Membership Agreement with immediate effect, if the Member materially breaches the Membership Agreement. Material breach includes, among other things:

(i) Failure to pay monthly membership fees and other charges, despite debt collection notice or other form of reminder.

(ii) Material breach of the Member’s obligations under Chapter 6, including failure by the Member to comply with a written or verbal warning from Skimore.

10. Freezing of membership

10.1 Membership may be frozen for a specified period if a member becomes ill or injured within the agreement period and is therefore unable to use the membership. Injuries and illnesses that the Member had when the membership was entered into do not entitle the Member to freeze the membership.

If the member is part of a family package, the monthly price will be reduced by a percentage corresponding to the number of people in the family package. For example, if there is a family of 4 people and one person is injured, the monthly price will be reduced by 25% during the specified period.

10.2 The Member is obliged to notify Skimore within a reasonable time after the injury/illness occurred. A valid medical certificate stating the start and end dates is required.

10.3 The agreement period will be extended correspondingly to the period during which the membership is frozen.

11. Intellectual property rights

11.1 All intellectual property rights in and to the membership programme, content and all material distributed at or in connection with the event or programme are owned by Skimore.

11.2 The Member must not use or reproduce or permit anyone to use or reproduce trademarks or other trade names displayed in connection with the membership programme, regardless of programme content and/or material distributed at or in connection with the programme, without first obtaining written permission from Skimore.

12. Right of withdrawal

12.1 In the event of purchases outside a physical store/distance sales [e.g. via the Internet or telephone], consumers have a statutory right to withdraw from the Membership Agreement within 14 days after Skimore has fulfilled its duty to provide information pursuant to the Right of Withdrawal Act, cf. Section 20 of the Right of Withdrawal Act. See our withdrawal form here.

12.2 If the Member exercises the right of withdrawal after requesting commencement of the service, the Member shall be liable for the reasonable costs incurred in connection with use of the service, cf. Section 26 of the Right of Withdrawal Act. This means that if the Member uses the Keycard before the expiry of the withdrawal period, the Member must pay for such use in accordance with the applicable price lists for Guest Passes.

12.3 When purchasing keycards/memberships and other goods in a physical store, the Member has no right of withdrawal, cf. Section 1 of the Right of Withdrawal Act. This also applies where the Membership Agreement has been entered into in a physical store at one of Skimore’s facilities.

13. Personal injury

13.1 The Member uses Skimore’s facilities at their own risk. Skimore is not responsible for personal injuries that the Member may suffer in connection with presence/activity at one of Skimore’s facilities.

14. Limitation of liability, governing law, disputes and venue

14.1 Skimore is not responsible for obstacles or limitations that reduce Skimore’s offer to the Member when the circumstance is beyond Skimore’s control and Skimore could not foresee or overcome the consequences of the circumstance (Force majeure).

Force majeure also includes epidemics, pandemics and similar situations, including public authority orders resulting from such circumstances.

14.2 Parts of the slopes may be reserved for competitions and training during limited periods, without giving grounds for compensation. The same applies to necessary and planned maintenance of lifts or slopes.

14.3 The Skimore App may from time to time be unavailable due to planned or unplanned maintenance, breakdowns or other circumstances. Skimore reserves the right to update or revise the service. The Skimore application depends on updated operating systems that are still supported by the various hardware suppliers.

14.4 Skimore reserves the right to make necessary, non-material changes to the terms. Examples include changes in the names of third-party suppliers, facilities, clarification of terms, correction of typographical errors etc. Changes may only be made in October and enter into force from November of the same year.

14.5 The Membership Agreement is governed by Norwegian law.

14.6 Disputes between the Member and Skimore shall be sought resolved amicably. If this does not succeed, either party may bring the dispute before the ordinary courts.

Updated 27.10.25 – valid from 01.11.25

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