General Terms and Payment Conditions

Company Information
Organization number: 920 940 188
Company name: Skimore
Legal entity name: Skimore AS
Postal address: P.O. Box 58 Slemdal, 0710 Oslo
Visiting address: Tryvannsveien 64, 0710 Oslo
Email address: support@skimore.no

1. General

1.1 These terms apply between the person(s) (“Member” / “Members”) registered under the agreement (the “Membership Agreement”) and Skimore AS (“Skimore”). These terms shall be considered an integral part of the Membership Agreement. In addition to the Membership Agreement, the Member shall also be bound by the rules applicable from time to time to Skimore’s facilities and Skimore’s other services and offers.

1.2 By registering as a member or members of Skimore, you accept the general membership terms set out below. If you register on behalf of another person, it is your responsibility to ensure that the participating person is aware of the terms and accepts them. By completing the registration, you guarantee that any other participants have been made aware of and have accepted these terms.

2. Membership in Skimore

2.1 Membership in Skimore may be entered into by persons of legal age (18 years or older) who:
(i) do not have any outstanding debt related to previous memberships with Skimore.
(ii) have not previously been excluded from one or more of Skimore’s partner facilities.
(iii) have not acted in a blameworthy manner in connection with previous memberships with Skimore or other partners of Skimore.

2.2 Persons who are not of legal age may enter into membership with Skimore, provided that a legal guardian enters into the agreement. The guardian shall be legally responsible for the membership, including being held liable for all payments associated with the membership. Personal data related to such membership will be processed in accordance with our Privacy Policy.

2.3 The membership applies from the date of purchase until the Membership Agreement is terminated in accordance with Chapter 9.

2.4 Membership in Skimore is a continuous contractual relationship with a 12-month binding period (annual membership). The membership is automatically renewed for new 12-month binding periods after expiry of the agreed binding period and continues until the membership is terminated in accordance with Chapter 9.

2.5 The membership entitles the Member to make use of the services offered by Skimore, as described in Chapter 3. Furthermore, the Member is entitled to make use of available offers in accordance with the applicable terms.

3. Description of the Service

3.1 The scope of the service is available to the Member immediately upon entering into the agreement. Skimore grants the Member access to Skimore Oslo (TryvannWyller AS), Skimore Drammen (Drammen Skisenter AS) and Skimore Kongsberg (Kongsberg Skisenter AS). This includes Oslo Summer Park within Skimore Oslo, Drammen Summer Park within Skimore Drammen and Kongsberg Summer Park within Skimore Kongsberg, as well as the member offers made available to members from time to time. In addition, the Member is granted access to such Partner Facilities as Skimore may have from time to time.

3.2 The Skimore App enables the Member to manage their profile and pay for two types of membership:
A) Membership (for an individual)
B) Family Membership
In addition, the App allows guests to purchase Guest Passes.

3.3 The App will communicate with the payment solution and the Skidata access system for the respective facilities. The Skimore membership may be used at the facilities referred to in section 3.1.

3.4 Skimore has the right to make certain technical, functional or other changes to the service which we consider appropriate in order to ensure the best possible user experience for the Member.

4. Prices

4.1 All prices are stated in Norwegian kroner and are shown both excluding and including VAT. The total cost of the purchase will be presented before the order is placed and includes all costs associated with the purchase, such as taxes, fees and delivery costs.

5. Payment of Membership

5.1 The Member shall pay the membership fee and any other applicable charges in accordance with Skimore’s prices applicable from time to time. The same applies to a legal guardian or others who have assumed legal responsibility for the membership.

5.2 Payment of membership by debit/credit card or Vipps will be charged immediately.

5.3 If the Member does not pay by the due date, regardless of payment method, a reminder will be issued followed by a debt collection notice with a new due date. In the event of late payment, Skimore may claim reimbursement of costs and interest pursuant to the Debt Collection Act, the Act on Interest on Overdue Payments and other applicable legislation. Access to the facilities may be temporarily blocked until the outstanding amount has been paid in accordance with Chapter 7.

5.4 If the Member has defaulted on a payment claim and receives a payment reminder, debt collection notice or collection claim from an external debt collection agency, the payment information on the invoice from the external debt collection agency shall be used when making payment.

5.5 In the event of non-payment, Skimore may deny you access to the membership facilities, and any responsibility incumbent upon Skimore under this agreement shall, to the extent possible under applicable law, cease.

6. Reservations – The Member’s Responsibility

6.1 The Member is obliged to:
(i) familiarize themselves with and comply with the safety rules and Alpine Code of Conduct applicable at the facilities from time to time. Failure to comply with such rules may result in sanctions as referred to in Chapter 7.
(ii) provide correct personal details and a photograph when creating a membership. All personal data provided and registered by the Member / the Member’s guardian must, for each member, be correct and identical to the personal information stated on valid identification (passport, driving licence, bank card or similar). A recognizable facial photo is mandatory. For example, it is not permitted to use photos of animals, nature, cartoon characters or other avatars in one’s profile. The photo must be a recognizable close-up, without the use of ski goggles/sunglasses, buffs, image filters or similar. If incorrect personal details are provided, this may result in confiscation pursuant to Chapter 7.
(iii) when creating a family membership, include only family members who live at the same residential address in the same household. If members who do not live at the stated shared residential address in the same household are included, this may result in confiscation and a fee as referred to in Chapter 7.
(iv) inform Skimore in writing of any changes to contact details/payment details, including changes of name, address, email address, telephone number, account number and other relevant information. The Member is obliged to keep such information updated.
(v) familiarize themselves with renewal notices or payment requests sent by email and/or message in the app if no email address has been provided.

6.2 The membership is personal and may not be transferred or used by anyone other than the Member. Misuse of a keycard/membership may result in sanctions pursuant to Chapter 7.

6.3 The Member must not give other natural or legal persons access to Skimore’s services through sharing of login information or similar.

6.4.1 The Member is responsible for storing the Keycard in such a way that it is not misused by others. Any suspicion of misuse must be reported to Skimore without undue delay.

6.4.2 In the event of a lost/forgotten Keycard, the Member must notify Skimore without undue delay. Skimore will then block the card and issue a new Keycard. The Member is obliged to pay for the Keycard(s) and an administrative fee.

7. Confiscation, Blocking of Keycard

7.1 If incorrect personal details and/or photo are provided when purchasing a Membership/Keycard, the Membership/Keycard will be blocked until correct information has been made available to Skimore.

7.2 Misuse, including intentional or unintentional lending of a Keycard as referred to in Chapter 6.4, or use of another person’s membership/Keycard, will result in confiscation of the card, without any form of refund or credit of future invoices. Confiscated Keycard(s) may be collected by the rightful owner upon payment of a fee of NOK 1,500.

7.3 In the event of a breach of the Alpine Code of Conduct or failure to comply with the facility’s safety rules, the Keycard may be confiscated. Confiscated Keycard(s) may then be collected upon payment of a fee of NOK 1,500.

7.4 In the event of non-payment as referred to in Chapter 5, Skimore may temporarily block your access to the facilities until the outstanding amount has been paid.

8. Privacy and Marketing

8.1 Card information: When you purchase from Skimore AS, the payment is processed by Nets Branch Norway (Org. no. 996 345 734), which is a secure electronic payment solution for Visa and Mastercard/Eurocard. All card information is stored in accordance with the card companies’ regulations. When using direct debit, this is processed by Danske Bank and your bank. When using Vipps, this is processed by Vipps AS and your bank.

8.2 Skimore will at all times process the Member’s personal data in accordance with our Privacy Policy and applicable legislation.

8.3 Skimore may send you emails or messages via the App containing member offers and other offers from our partners. These communications form part of our offer to you as a Member and are made pursuant to section 15, third paragraph, of the Norwegian Marketing Control Act (existing customer relationship). When entering into the Membership Agreement, you will be given the opportunity to opt out of this in the app, in accordance with the law.

8.4 As part of our services, we will also send you information related to ski and slope conditions, and other information relevant to your membership with Skimore.

9. Termination of Membership

9.1 The membership with Skimore may be terminated whenever the Member wishes, but it will as a minimum continue until the expiry of the 12-month binding period. The binding period runs from the purchase date/renewal date as stated in the Membership Agreement.

9.2 Before the expiry of the binding period, the Member will receive notice by email or in the app informing them to unsubscribe if renewal of the membership with Skimore is not desired. If no such feedback is given, the membership will be renewed for a further 12 months.

9.3 If the Member wishes to withdraw from the agreement before the expiry of the 12-month binding period, the Member is obliged to pay a fee corresponding to the remaining instalments. This means that if, for example, 3 months remain of the binding period when the Member terminates the agreement, they must pay a fee corresponding to three months of membership according to the price per month at the time the membership was entered into or renewed.

9.4 Skimore has the right to suspend a member and their account, and to terminate the Membership Agreement with immediate effect if the Member materially breaches the Membership Agreement. Material breach includes, but is not limited to:
(i) Failure to pay the monthly membership fee and other charges, despite a debt collection notice or other reminder.
(ii) Material breach of the Member’s obligations under Chapter 6, including failure by the Member to comply with a written or verbal warning from Skimore.

10. Freezing of Membership

10.1 Membership may be frozen for a specified period if a member becomes ill or injured during the contract period and therefore cannot make use of the membership. Injuries and illnesses which the Member had when the membership was purchased do not entitle the Member to freeze the membership. If the member is part of a family package, the monthly price will be reduced by a percentage corresponding to the number of persons in the family package. For example, if a family consists of 4 people and one person is injured, the monthly price will be reduced by 25% for the specified period.

10.2 The Member is obliged to notify Skimore within a reasonable time after the injury/illness occurred. A valid medical certificate stating the start and end date is required.

10.3 The contract period will be extended correspondingly by the period during which the membership is frozen.

11. Intellectual Property Rights

11.1 All intellectual property rights in and to the membership program, content and all material distributed at or in connection with the arrangement or the program are owned by Skimore.

11.2 The Member may not use or reproduce, or permit anyone to use or reproduce, trademarks or other trade names displayed in connection with the membership program, regardless of the program content and/or material distributed at or in connection with the program, without first obtaining written permission from Skimore.

12. Right of Withdrawal

12.1 In the case of purchases made outside a store / distance sales [for example via the Internet or telephone], consumers have a statutory right to withdraw from the Membership Agreement within 14 days after Skimore has fulfilled its duty to provide information pursuant to the Right of Withdrawal Act, cf. section 20 of the Right of Withdrawal Act. See our withdrawal form here.

12.2 If the Member exercises the right of withdrawal after having requested commencement of the service, the Member shall be liable for the reasonable costs incurred in connection with use of the service, cf. section 26 of the Right of Withdrawal Act. This means that if the Member uses the Keycard before the expiry of the withdrawal period, the Member must pay for such use in accordance with the applicable price list for Guest Passes.

12.3 In the case of purchase of a keycard/membership and other goods in a physical store, the Member has no right of withdrawal, cf. section 1 of the Right of Withdrawal Act. This also applies where the Membership Agreement is entered into in a physical store at one of Skimore’s facilities.

13. Personal Injury

13.1 The Member uses Skimore’s facilities at their own risk. Skimore is not liable for personal injury suffered by the Member in connection with presence at / participation in activities at one of Skimore’s facilities.

14. Limitation of Liability, Governing Law, Disputes and Venue

14.1 Skimore is not liable for obstacles or restrictions that reduce Skimore’s offer to the Member where such circumstances are outside Skimore’s control and Skimore could not have foreseen or overcome the consequences of such circumstances (force majeure). Force majeure also includes epidemic, pandemic and similar events, including orders or restrictions imposed by public authorities as a result thereof.

14.2 Parts of the slopes may be reserved for competitions and training for limited periods, without this giving rise to any right to compensation. The same applies in the event of necessary and planned maintenance of lifts or slopes.

14.3 The Skimore App may from time to time be unavailable due to planned or unplanned maintenance, breakdowns or other circumstances. Skimore reserves the right to update or revise the service. The Skimore application is dependent on updated operating systems that are still supported by the various hardware suppliers.

14.4 Skimore reserves the right to make necessary, non-material changes to these terms. Examples include changes in the names of third-party suppliers, facilities, clarifications of terms, correction of typographical errors and similar matters. Changes may only be made in the month of October and shall take effect from November of the same year.

14.5 The Membership Agreement shall be governed by Norwegian law.

14.6 Disputes between the Member and Skimore shall first be sought resolved amicably. If this does not lead to a resolution, either party may bring the dispute before the ordinary courts.

Updated 29.10.25 – effective from 01.11.25